Need Help? Check out the links below. If you still can’t find what you’re looking for, contact us.
Real Groovy Website gift vouchers are shopping online only.
They can be sent immediately on order verification, or scheduled for delivery at anytime in the future. Real Groovy Website gift vouchers can be sent to any person with an email address. Once activated by the recipient, the value of the gift voucher is immediately available for them to use when placing orders. These vouchers CAN NOT be used in store.
Real Groovy in-store gift vouchers paper vouchers you can send in a card, the are used for shopping in our physical store – they cannot be used on our website.
Check the items you are ordering - some may have different shipping times.
Each item has an estimated shipping time depending on if it is in-stock or if you have purchased something that we need to order in for you. This info is found on the item's detail page.
In-stock items say "In-stock at Real groovy" (all second hand items are 'in-stock')
If you want parts of your order quicker, choose 'split shipping' in cart to select this option. We will send your items in multiple parcels.
International orders will be dispatched once all items are ready to ship, we do not split ship over-seas.
From time to time, suppliers are unable to fulfil your order and items are placed on backorder . If it appears that your
order will not be dispatched on time, you will be informed as soon as possible. You will be offered the opportunity to cancel your order at that time, otherwise you order will be dispatched as soon as the items
You can track the progress of your package at the CourierPost website.
To do this:Use the link provided in the order dispatch notification, emailed to you when your order was dispatched, or:
Login, Click on the link that says "Hi YOURNAME" at the top right of this page. Scroll down to "Orders". Click on the order to view the order detail. Click the link in the tracking number field to view the status of your package.
Allow until 7.00pm on the day of dispatch for the tracking data to be available at the CourierPost website.
If the status of your package indicates that the courier unsuccessfully attempted delivery, contact CourierPost on 0800 COURIERPOST - you will need to provide the tracking number for your package.
Tracking is not available for International orders, which are shipped via Air Mail.
ARE ITEMS AVAILABLE IN STORE?
Yes, some! (but we can easily get items for you if you prefer to shop in-store)
While our store carries large inventory to provide customers with a wide selection, it is not practical to hold copies of every item available on this website - we would need over 8 kms of shelving just to hold one copy of each book title available on our website. The items that say "in stock at Real Groovy" are in the store presently. You can also use filters to choose 'in store'.
We often set up special-orders in-store, give us a call (09 3023940) for something that isn't on the website.
CAN I PICK UP IN STORE?
Yes! Yes you can!
If you decide to go ahead and purchase online, you can choose the option to pick up in store.
You need to wait for a confirmation email stating your items are ready.
Alternatively, we can create an in-store special order for you. Either give us a call on (+64 9) 302-3940 or 0800 GROOVY (within NZ only).
In-store Special order items can be picked up from the store or couriered to you, the choice is yours. There is a freight fee.
Keep in mind that all in-store special order items are NEW, and if an item is no longer in print then we can not supply it. Of course, we will advise you of availability at the time of your special order enquiry.
All discs sold in-store or online are guaranteed to play through.
For CDs and DVDs, this means they are guaranteed to play as a brand-new copy would without any aberrations whatsoever. Secondhand CDs and DVDs available online are checked for condition and re-cased or re-surfaced if necessary.
For secondhand vinyl, this means they are guaranteed to play without skipping, and in-line with the condition grading displayed on the product page. More information on vinyl grading here. If you're after a secondhand record displayed on this website and would like a more detailed description of the condition, please give us a call.
A nearly perfect record. We seldom grade anything to Excellent unless we know it's as though it's never been played and is cosmetically perfect.
A Very Good Plus record will show some signs that it was played and otherwise handled by a previous owner who took good care of it. Over 80% of our records that are listed are in this category. Record surfaces may show some signs of wear and may have slight scuffs or very light scratches that don't affect playing, or slight warps that do not affect the sound.
The label may have some spindle marks or discoloration, but it should be barely noticeable. We also consider the age of the record - if it's forty or fifty years old there will be a little more latitude than that given to a recent pressing.
LP inner sleeves will have some slight wear, lightly turned up corners, or a slight seam split. An LP cover may have slight signs of wear also and some may have a cut-out hole, Promo or DJ Copy stamp or sticker. They generally won't have any writing and if so, it's minor and not on the front cover.
In general, most people will find a Very Good Plus record highly acceptable.
Some of the defects in a VG+ record will be more pronounced in a VG disc. Surface noise will be evident upon playing, especially in soft passages and during a song's intro and fade, but will not overpower the music otherwise. Groove wear may be noticeable, and there may be the odd click. Labels may be marred by writing, or have tape or stickers (or their residue) attached.
Covers may be creased, have ring wear, fraying, have relatively minor writing, tape or sticker marks, or seam splits. However, it will not have all of these problems at the same time..
These are our lowest gradings except for the odd record that would be worth a small fortune if mint. A record in Good or Good Plus condition can be put onto a turntable and will play through without skipping. But it will have significant surface noise and scratches and visible groove wear.
A cover or sleeve may have seam splits, especially at the bottom or on the spine. Tape, writing, ring wear or other defects will start to overwhelm the object.
We don't usually offer common records in this condition, those get fast-tracked to our sale bins. Pass it up unless it's something you have been seeking for years and you want it as a placeholder, and the price is right, but keep looking to upgrade.
See more information here
Please see our information page here
You receive points for items you purchase at Real Groovy and Dingbats.
You receive points for vouchers that you purchase.
If you are using a voucher for part of your payment, you will not receive points for the value of the voucher. You will only receive points for any remaining value outside of the voucher.
You do not receive points for freight costs.
You do not receive points for pop-up stalls, trademe, afterpay or any other third party website purchases, certain audio deals exclude points.
Certain second-hand items are excluded from points online for the first week.