Help Centre

Need Help? Check out the links below. If you still can’t find what you’re looking for, contact us.

Trade in your old discs at Real Groovy!

Things you need to know before you trade

Where can I park at Real Groovy?

We have free parking on weekends!

Questions & Answers

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Are online items available instore?

While our store carries large inventory to provide customers with a wide selection, it is not practical to hold copies of all the items available on this website - we would need over 8 kms of shelving just to hold one copy of each book title available on our website.

If you prefer to purchase a product instore, call the store first to establish whether the item is available. If not, it is likely the store will be able to Special Order the item for you. Call or email the store on +64 9 302 3940 or [email protected]

Why do prices differ between your website and your store?

Wherever possible, prices in store and on the website will be the same. However, price variations between the website and store will occur when different suppliers are used for the same item, or when import titles are purchased at different times - exchange rate movements have can impact on the price of products that Real Groovy import.

How long will it take for my order to arrive?

The stated availability of an item indicates the time taken before the item will be ready to dispatch to you, and takes into account the time taken to receive the item from the supplier. To estimate arrival to you, allow an additional 1-2 business days for courier delivery within NZ, and 2-4 weeks for air mail delivery of international orders (on rare occasions, international delivery can take up to 6 weeks).

Local NZ orders may be split and dispatched as items become available. International orders will be dispatched once all items are ready to ship.

From time to time, suppliers are unable to fulfill your order. Should this occur, we will inform you as soon as possible.

How can I track my order?

All orders in NZ are delivered by CourierPost. You can track the progress of your package at the CourierPost website. To do this:

Use the link provided in the order dispatch notification, emailed to you when your order was dispatched, or:

Login if you are not already. Click on the link that says "Hi YOURNAME" at the top right of this page. Scroll down to "Orders". Click on the appropriate order to view the order detail. Click the link in the tracking number field to view the status of your package.

Allow until 7.00pm on the day of dispatch for the tracking data to be available at the CourierPost website. Before that time, your tracking number may not be recognized by the CourierPost website.

If the status of your package indicates that the courier unsuccessfully attempted delivery, contact CourierPost on 0800 COURIERPOST - you will need to provide the tracking number for your package.

Tracking is not available for International orders, which are shipped via Air Mail.

When can I expect my backordered item to arrive?

In general, all product on this website is usually available from suppliers within the time indicated with the title details.

From time to time suppliers are not able to supply in the time indicated, and items are placed on backorder. If it appears that your order will not be dispatched on time, you will be informed as soon as possible. You will be offered the opportunity to cancel your order at that time, otherwise you order will be dispatched as soon as the items are available.

Unfortunately, we are not able to provide expected dispatch times for backordered items, though items will be sourced and dispatched as soon as possible. If you have a backordered item and wish to cancel your order, please email us with your order number and cancellation request.

How can I view an old order?

You can view your order history, and the status of current orders, by clicking on the link that says "Hi YOURNAME" at the top right of this page. Scroll down to "Orders". You will be redirected to login if you are not already. Once logged in, you can view a list of all previous orders. Click the "view order" button to see the individual order details.

Can I order these items from your store?

Yes! Yes you can! Please give us a call on (+64 9) 302-3940 or 0800 GROOVY (within NZ only) and we can create an in-store special order for you.

Special order items can be picked up from the store or couriered to you, the choice is yours.

Keep in mind that all special order items are NEW, and if an item is no longer in print then we can not supply it. Of course, we will advise you of availability at the time of your special order enquiry.

What is the difference between website and in-store vouchers?

Real Groovy Website gift vouchers are for recipients who will be shopping on our website. They can be sent immediately on order verification, or scheduled for delivery at anytime in the future. Real Groovy Website gift vouchers can be sent to any person with an email address. Once activated by the recipient, the value of the gift voucher is immediately available for them to use when placing orders. These vouchers CAN NOT be used in store.

Real Groovy Instore gift vouchers are for recipients who will be shopping in our physical store – they cannot be used on our website.

I never received my gift voucher, what can I do?

Email us at [email protected] with your name and email address to which the email was originally sent. We will send you a copy of the original email that you can use to activate your gift voucher.

Are secondhand items guaranteed?

All discs sold in-store or online are guaranteed to play through.

For CDs and DVDs, this means they are guaranteed to play as a brand-new copy would without any aberrations whatsoever. Secondhand CDs and DVDs available online are checked for condition and re-cased or re-surfaced if necessary.

For secondhand vinyl, this means they are guaranteed to play without skipping, and in-line with the condition grading displayed on the product page. More information on vinyl grading here. If you're after a secondhand record displayed on this website and would like a more detailed description of the condition, please give us a call.