Need Help? Check out the links below. If you still can’t find what you’re looking for, contact us.
ARE ITEMS AVAILABLE IN STORE?
Yes, some! (but we can easily get items for you if you prefer to shop in-store)
While our store carries large inventory to provide customers with a wide selection, it is not practical to hold copies of every item available on this website - we would need over 8 kms of shelving just to hold one copy of each book title available on our website. The items that say "in stock at Real Groovy" are in the store presently. You can also use filters to choose 'in store'.
We often set up special-orders in-store, give us a call (09 3023940) for something that isn't on the website.
CAN I PICK UP INSTORE?
Yes! Yes you can!
If you decide to go ahead an purchase online, you can choose the option to pick up in store.
You need to wait for a confirmation email stating your items are ready.
Alternatively, we can create an in-store special order for you. Either give us a call on (+64 9) 302-3940 or 0800 GROOVY (within NZ only).
In-store Special order items can be picked up from the store or couriered to you, the choice is yours. There is a freight fee.
Keep in mind that all in-store special order items are NEW, and if an item is no longer in print then we can not supply it. Of course, we will advise you of availability at the time of your special order enquiry.
Each item has an estimated shipping time depending on if it is in-stock or if you have purchased something that we need to order in for you. This info is found on the item's detail page.
In-stock items say "In-stock at Real groovy"
Local NZ orders may be split into more than one delivery and dispatched as items become available. Choose 'split shipping' in cart to select this option.
International orders will be dispatched once all items are ready to ship.
From time to time, suppliers are unable to fulfil your order and items are placed on backorder . If it appears that your
order will not be dispatched on time, you will be informed as soon as possible. You will be offered the opportunity to cancel your order at that time, otherwise you order will be dispatched as soon as the items
You can track the progress of your package at the CourierPost website.
To do this:Use the link provided in the order dispatch notification, emailed to you when your order was dispatched, or:
Login, Click on the link that says "Hi YOURNAME" at the top right of this page. Scroll down to "Orders". Click on the order to view the order detail. Click the link in the tracking number field to view the status of your package.
Allow until 7.00pm on the day of dispatch for the tracking data to be available at the CourierPost website.
If the status of your package indicates that the courier unsuccessfully attempted delivery, contact CourierPost on 0800 COURIERPOST - you will need to provide the tracking number for your package.
Tracking is not available for International orders, which are shipped via Air Mail.
Real Groovy Website gift vouchers are shopping online only.
They can be sent immediately on order verification, or scheduled for delivery at anytime in the future. Real Groovy Website gift vouchers can be sent to any person with an email address. Once activated by the recipient, the value of the gift voucher is immediately available for them to use when placing orders. These vouchers CAN NOT be used in store.
Real Groovy in-store gift vouchers paper vouchers you can send in a card, the are used for shopping in our physical store – they cannot be used on our website.
All discs sold in-store or online are guaranteed to play through.
For CDs and DVDs, this means they are guaranteed to play as a brand-new copy would without any aberrations whatsoever. Secondhand CDs and DVDs available online are checked for condition and re-cased or re-surfaced if necessary.
For secondhand vinyl, this means they are guaranteed to play without skipping, and in-line with the condition grading displayed on the product page. More information on vinyl grading here. If you're after a secondhand record displayed on this website and would like a more detailed description of the condition, please give us a call.
Please see our information page here
You receive points for items you purchase at Real Groovy and Dingbats.
You receive points for vouchers that you purchase.
If you are using a voucher for part of your payment, you will not receive points for the value of the voucher. You will only receive points for any remaining value outside of the voucher.
You do not receive points for freight costs.
You do not receive points for pop-up stalls, trademe, afterpay or any other third party website purchases, certain audio deals exclude points.
Certain second-hand items are excluded from points online for the first week.