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Returns Policy

Please choose carefully as we do not refund if you change your mind.

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to firstly exchange or replace faulty goods, and failing to do that, provide a refund.

If you want to get a GIFT EXCHANGE , you need to tell our staff before you make the purchase. If your return falls outside of the above terms, some goods can be Traded back through our second hand trades department. (LPs CDs and DVDs)

For the items that can be traded; we offer in-store credit of 60% of a new item price and 70% of a second hand item price, if you still have your receipt, and trade within 2 weeks.

Please ask if you have any questions.