We collect personal information from you, including information about your:
We collect your personal information in order to:
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us.
Unfortunately, no data transmission over the internet can be guaranteed as totally secure. When you place an order online with our website, a secure server is used (SSL Encryption). Real Groovy uses industry standard data encryption for transmission of any personal information. Real Groovy makes no warranty in respect of the effectiveness of encryption used. Accordingly, any information which you transmit to us is transmitted at your own risk.
The Real Groovy website will only accept returns for the following:
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act (1993), and Fair Trading Act (1986) to firstly exchange or replace faulty goods, and failing to do that, provide a refund.
Please contact customer service if you wish to return an order.
Please choose carefully as we do not refund if you change your mind.
If your return falls outside of the above terms, some goods (music and DVDs) can be traded back through our second hand trades department. For the items that can be traded; we offer in-store credit of 60% of a new item price and 70% of a second hand item price, if you still have your receipt, and trade within 2 weeks. For trades questions – please email [email protected]
Real Groovy's Queen Street store is temporarily closed from 5pm Wednesday 25th March. But many of our staff members will be processing second-hand LPs, CDs and DVDs from home, and we will continue to list those online. We will also add new releases as the data comes through.
However we may not be able to dispatch these until the Level 4 Alert is lifted. Instead, items that you order will be set aside for you for delivery when business is back to normal.
We will not be able to enter into communication with customers, and emails will clog our system, so we encourage you to save your queries for later.
Please subscribe to our newsletter for updates, so that you know when the store and website are open for business. It's on the bottom right corner of the home page and you can always unsubscribe.