We collect personal information from you, including information about your:
We collect your personal information in order to:
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us.
Unfortunately, no data transmission over the internet can be guaranteed as totally secure. When you place an order online with our website, a secure server is used (SSL Encryption). Real Groovy uses industry standard data encryption for transmission of any personal information. Real Groovy makes no warranty in respect of the effectiveness of encryption used. Accordingly, any information which you transmit to us is transmitted at your own risk.
The Real Groovy website operates separately from the store, and will only accept returns for the following:
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act (1993), and Fair Trading Act (1986) to firstly exchange or replace faulty goods, and failing to do that, provide a refund.
If you wish to return an order, please contact customer service
We understand we have a lot of awesome product to offer, but please choose carefully. We don't refund if you change your mind.
If you would like the option for a gift exchange, contact us first, we'll see what we can do.
If your return falls outside of the above terms, some goods (music and DVDs) can be traded back through our second hand trades department. For the items that can be traded; we offer in-store credit of 60% of a new item price and 70% of a second hand item price, if you still have your receipt, and trade within 2 weeks. For trades questions – please email [email protected]