Information for First Time Customers
IMPORTANT: Ensure you read and understand the Terms and Conditions before placing an order on this website.
Placing Orders
We have attempted to make finding and purchasing items as easy and intuitive as possible. From the home page, search results will appear as you type. Once you've found a product you would like to purchase, just follow the on-screen prompts in order to complete your order.
Once your order has been accepted, you will receive an order confirmation via email. Please check this confirmation carefully and inform us of any mistakes as soon as possible. If you wish to cancel an order, you must inform us before 9.00am the next business day.
The stated availability of an item takes into account the time taken to receive the item from the supplier. On occasion, suppliers are unable to fulfil your order. Should this occur, we will inform you as soon as possible.
Dispatching Orders
Once payment is accepted, and ordered items are picked from the store or warehouse or received from suppliers we will then pack and dispatch your order.
All NZ deliveries are shipped by overnight courier. The courier will require a signature on delivery. Some addresses and rural deliveries may take longer.
All international orders are sent by Airmail.
Cancelled Items & Voided Orders
From time to time suppliers will inform us that they are no longer able to supply an ordered item. Should this occur, you will be informed as soon as possible via email, and the item will be removed from your order and a refund processed if necessary.
Backorders
In general, all product on this website is usually available from suppliers within the time indicated with the title details.
From time to time suppliers are not able to supply in the time indicated, and items are placed on backorder. If it appears that your order will not be dispatched on time, you will be informed as soon as possible. You will be offered the opportunity to cancel your order at that time, otherwise you order will be dispatched as soon as the items are available.
Unfortunately, we are not able to provide expected dispatch times for backordered items, though items will be sourced and dispatched as soon as possible. If you have a backordered item and wish to cancel your order, please email us with your order number and cancellation request.
Delivery Costs
All orders over $50 are delivered freight-free within New Zealand. For orders less than $50, the delivery cost is $5.
Coronavirus – Real Groovy Opening Hours and Website Update
Real Groovy's Queen Street store is temporarily closed from 5pm Wednesday 25th March. But many of our staff members will be processing second-hand LPs, CDs and DVDs from home, and we will continue to list those online. We will also add new releases as the data comes through.
However we may not be able to dispatch these until the Level 4 Alert is lifted. Instead, items that you order will be set aside for you for delivery when business is back to normal.
We will not be able to enter into communication with customers, and emails will clog our system, so we encourage you to save your queries for later.
Please subscribe to our newsletter for updates, so that you know when the store and website are open for business. It's on the bottom right corner of the home page and you can always unsubscribe.