Questions & Answers
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General
Are online items available instore?
Yes, some! (but we can easily get items for you if you prefer to shop in-store)
While our store carries large inventory to provide customers with a wide selection, it is not practical to hold copies of every item available on this website - we would need over 8 kms of shelving just to hold one copy of each book title available on our website.
We often set up special-orders in-store, give us a call (09 3023940)
Why do prices differ between your website and your store?
There may be online-only sales, or store-only sales. Wherever possible, prices in store and on the website will be the same. However, price variations between the website and store will occur when different suppliers are used for the same item, or when import titles are purchased at different times - exchange rate movements have can impact on the price of products that Real Groovy import.
How long will it take for my order to arrive?
Local NZ orders may be split and dispatched as items become available. International orders will be dispatched once all items are ready to ship.
From time to time, suppliers are unable to fulfill your order and items are placed on backorder . If it appears that your
order will not be dispatched on time, you will be informed as soon as
possible. You will be offered the opportunity to cancel your order at
that time, otherwise you order will be dispatched as soon as the items
are available.
How can I track my order?
You can track the progress of your package at the CourierPost website.
To do this:Use the link provided in the order dispatch notification, emailed to you when your order was dispatched, or:
Login, Click on the link that says "Hi YOURNAME" at the top right of this page. Scroll down to "Orders". Click on the order to view the order detail. Click the link in the tracking number field to view the status of your package.
Allow until 7.00pm on the day of dispatch for the tracking data to be available at the CourierPost website.
If the status of your package indicates that the courier unsuccessfully attempted delivery, contact CourierPost on 0800 COURIERPOST - you will need to provide the tracking number for your package.
Tracking is not available for International orders, which are shipped via Air Mail.
How can I view an old order?
You can view your order history, and the status of current orders, by clicking on the link that says "Hi YOURNAME" at the top right of this page. Scroll down to "Orders". You will be redirected to login if you are not already. Once logged in, you can view a list of all previous orders. Click the "view order" button to see the individual order details.
Can I order these items and pick them up from your store?
Yes! Yes you can!
If you decide to go ahead an purchase online, you can choose the option to pick up in store. You need to wait for a confirmation email stating your items are ready.
Alternatively, we can create an in-store special order for you. Either give us a call on (+64 9) 302-3940 or 0800 GROOVY (within NZ only).
In-store Special order items can be picked up from the store or couriered to you, the choice is yours. There is a freight fee.
Keep in mind that all in-store special order items are NEW, and if an item is no longer in print then we can not supply it. Of course, we will advise you of availability at the time of your special order enquiry.
What is the difference between website and in-store vouchers?
Real Groovy Website gift vouchers are shopping online only.
They can be sent immediately on order verification, or scheduled for delivery at anytime in the future. Real Groovy Website gift vouchers can be sent to any person with an email address. Once activated by the recipient, the value of the gift voucher is immediately available for them to use when placing orders. These vouchers CAN NOT be used in store.
Real Groovy in-store gift vouchers paper vouchers you can send in a card, the are used for shopping in our physical store – they cannot be used on our website.
Are secondhand items guaranteed?
All discs sold in-store or online are guaranteed to play through.
For CDs and DVDs, this means they are guaranteed to play as a brand-new copy would without any aberrations whatsoever. Secondhand CDs and DVDs available online are checked for condition and re-cased or re-surfaced if necessary.
For secondhand vinyl, this means they are guaranteed to play without skipping, and in-line with the condition grading displayed on the product page. More information on vinyl grading here. If you're after a secondhand record displayed on this website and would like a more detailed description of the condition, please give us a call.
General
Do you have any jobs going at Real Groovy?
You can find info on jobs in our help centre: https://realgroovy.co.nz/help/jobs
Where can I park at Real Groovy?
See all our parking details, here
Returns Policy
Please choose carefully as we do not refund if you change your mind.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to firstly exchange or replace faulty goods, and failing to do that, provide a refund.
If you want to get a GIFT EXCHANGE , you need to tell our staff before you make the purchase. If your return falls outside of the above terms, some goods can be Traded back through our second hand trades department. (LPs CDs and DVDs)
For the items that can be traded; we offer in-store credit of 60% of a new item price and 70% of a second hand item price, if you still have your receipt, and trade within 2 weeks.
Please ask if you have any questions.
What items qualify for club points?
You receive points for all items you purchase.
You receive points for vouchers that you purchase.
If you are using a voucher for part of your payment, you will not receive points for the value of the voucher. You will only receive points for any remaining value outside of the voucher.
You do not receive points for freight costs.
Covid-19 update
Some of our customers have been experiencing extended delivery delays. However we have every order ready to ship on the first day that it can be. Items that are in stock and ordered before 2pm are ready to be picked up that day.
Any delays are due to the extreme demand placed on the courier network in these exceptional times. We ask that those customers who are frustrated by these delays be patient and kind.
Customers based in Auckland or visiting can choose Pick Up In Store. Please wait for the confirmation email before you come. Our hours under Level 2 are 9-5 Mon-Wed; 9-7 Thurs-Sun.
Thank you